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Indian E-music – The right mix of Indian Vibes… » Television


What Do New Drug Ad Price Disclosures Mean for TV?

Delivered... David Oxenford | Scene | Wed 15 May 2019 4:26 pm

Last week, the US Department of Health and Human Services (HHS) adopted a new rule mandating, at some point later this year after Paperwork Reduction Act approval, that prescription drug advertising on TV contain certain price information. Specifically, HHS will require TV ads for prescription drugs covered by Medicare or Medicaid to include the list price for a month’s supply or for the usual course of therapy, if that price is $35 or more. While some advertising groups argue that this requirement is an unconstitutional infringement on free speech (see this article from the ANA – the Association of National Advertisers), assuming that the rule goes into effect as planned, what effect will the rule have on TV?

Most importantly, the new rules do not impose obligations on TV stations themselves. Instead, the rule looks to the Lanham Act for enforcement. As noted in the HHS rulemaking order, that means that the primary means of enforcement will be by one drug manufacturer suing another for failing to meet the new guidelines under Lanham Act provisions governing false and misleading advertising. Thus, it appears that TV stations themselves will not be principally in the line of regulatory fire on this issue. But, as with any other government-mandated advertising disclosure, broadcasters should be aware of their clients’ obligations to make sure that clients are not putting themselves at risk, and be sure that in any production done for an advertiser, the ads are placed appropriately and presented against a contrasting background for sufficient duration, and in a size and font style that allows the information to be read easily. So far, the rules have not been extended to radio or online, but HHS says that they will monitor advertising to see if future additions are warranted. Obviously, check with your own counsel for more details on this new requirement – and be prepared when one more disclosure likely comes your way later this year.

 

FCC to Hold Public Forum on ENT Captioning of Live TV Programming Tomorrow, May 10

Delivered... David Oxenford | Scene | Thu 9 May 2019 4:52 pm

The FCC tomorrow will hold a public forum on Electronic Newsroom Technique (ENT) of captioning live TV programming tomorrow from 1 PM to 4:45 PM Eastern Time (see the agenda here). The forum will be available for viewing online (go to the FCC webpage here for information about connecting). This forum may provide a good refresher for stations still using ENT to caption live programming to make sure that they are providing the quality captioning that the FCC expects as outlined in its orders on captioning quality that went into effect on June 30, 2014.

We wrote about some of the goals of the captioning quality proceeding here. The FCC itself has released a good compliance guide, which reminds broadcasters that TV stations that are not Top 25 market affiliates of the Top 4 TV networks can still rely on ENT, but they must be sure that the captions accurately convey what is being said by those speaking during on-air live or near live programing. Specifically, the compliance guide notes these FCC requirements to insure that the ENT captions reflect what is being said on the air:

  • In-studio produced news, sports, weather, and entertainment programming will be scripted.
  • For weather interstitials where there may be multiple segments within a news program, weather information explaining the visual information on the screen and conveying forecast information will be scripted, although the scripts may not precisely track the words used on air.
  • Pre-produced programming shall be scripted (to the extent technically feasible).
  • If live interviews , live on-the scene, or breaking news segments are not scripted, stations will supplement them with crawls, textual information, or other means (to the extent technically feasible).
  • The station will provide training to all news staff on scripting for improving ENT.
  • The station will appoint an “ENT Coordinator” accountable for compliance.

Stations still relying on ENT to meet their captioning responsibilities should review tomorrow’s discussion either live or when it is archived to assure that they are meeting all their responsibilities in following these FCC rules.

May Regulatory Dates for Broadcasters – License Renewal Activities and Lots of Comment Dates

Delivered... David Oxenford | Scene | Thu 25 Apr 2019 5:25 pm

With the June 3 filing deadline fast approaching for license renewals for radio stations in Maryland, DC, Virginia and West Virginia, stations (including FM translators and LPFMs) licensed to any community in any of those states should be beginning to prepare their applications. As we wrote here, the FCC forms should be available next week, so once May 1 rolls around, early birds in those states can start to file their renewal applications and the accompanying EEO program report. These stations should also be running their pre-filing license renewal announcements on the 1st and 16th of May. Radio stations in the next renewal group, stations in North and South Carolina, should be prepared to begin their license renewal pre-filing announcements in June – so in May they should be recording and scheduling that announcement to run for the first time on June 1 (see this article on pre-filing announcements for more information).

While May is one of those months with no other regularly scheduled regulatory filing deadlines, it is full of other FCC deadlines including comment dates in several proceedings of importance to broadcasters. In addition, broadcasters in Arizona, Idaho, Maryland, Michigan, Nevada, New Mexico, Ohio, Utah, Virginia, West Virginia, Wyoming, and the District of Columbia that are part of an Employment Unit with 5 or more full-time employees should also be preparing to add to their online public inspection file their Annual EEO Public File Report – due to be added to their files by June 1.

One of the FCC proceedings with comment dates in May is the proposal to allow AM broadcasters to, at their option, convert to full-time digital operations. We wrote about that proposal here and here. Comments on the initial Petition for Rulemaking are due on May 13. While the FCC is now just seeking preliminary comments on this proposal (they have not yet issued a formal Notice of Proposed Rulemaking with specifics on proposed actions), filings on or before May 13 are important to let the FCC know whether there really are broadcasters interested in converting their AM stations to all-digital operations. So if you have an interest, file your comments in the proceeding by the upcoming deadline.

As we wrote yesterday, the FCC is also looking for updated information from operators of C Band earth stations as to the uses they are making of the 3.7 to 4.2 GHz band. Those updates are due on May 28.

Reply comments on the FCC’s latest Quadrennial Review of its ownership rules are also due in May. Comments in this proceeding, about which we wrote here, deal primarily with the possibility of changes in the local radio ownership rules. The FCC is also considering providing more definition as to when they will allow the common ownership of two of the top 4 TV stations in any market, and also at whether one party could own 2 of the top 4 broadcast TV networks. Comments on various ownership diversity proposals are also out for comment. Comments in the proceeding are due by April 29, with replies due on May 29.

Comments in the proceeding looking at changes to the rules governing the applications for and processing of new noncommercial FM and LPFM stations are due on May 20. The FCC is looking at changes in the information noncommercial applicants need to supply when filing for new stations, and other changes in dealing with NCE and LPFM construction permits once granted. For more information on this proceeding, see our article here.

At the May 9 FCC open meeting, the Commission will be considering its proposal on how to resolve interference complaints about new FM translator facilities by full-power FM stations. We wrote about the FCC’s draft order in this proceeding here. The FCC will also be considering a Notice of Proposed Rulemaking (here) on this year’s regulatory fees – likely to be paid in August or September. Under this proposal, some broadcast fees, particularly for radio, will be going up. Comments will be due at a later date after the NPRM is adopted.

We should also be on the lookout for dates for the commencement of filing of reimbursement requests by LPTV, TV translators and FM radio stations affected by the incentive auction. We wrote about the FCC’s order adopting rules for this reimbursement here.

All in all, it is a very busy month for broadcast regulatory activities. As always, these are just the regulatory dates that we have thought to highlight for the month. Check with your own advisors for other dates that may affect your station operations. And check out our Broadcasters Regulatory Calendar for dates that will be coming up in future months.

FCC Makes Available TV Incentive Auction Information for Non-Winning Bidders

Delivered... David Oxenford | Scene | Wed 24 Apr 2019 2:57 pm

The FCC this week released a Public Notice announcing that it was making available information about all bidders in the TV incentive auction – including information about TV stations who had bid to surrender their licenses in the auction and were unsuccessful in those bids. The FCC had promised to keep that information confidential for two years after the conclusion of the auction. Proving how time really does fly, that two year period has now run its course since the FCC released its Incentive Auction closing notice. So if you are interested in the stations willing to surrender their licenses who were not selected in the auction, that information is available on the Auctions section of the FCC website, here.

Regulatory Issues from the NAB Convention: License Renewals, ATSC 3.0, Translator Interference, Ownership Rules, and Children’s TV

Delivered... David Oxenford | Scene | Thu 11 Apr 2019 3:47 pm

Questions about regulations from Washington don’t disappear just because you are spending time in Las Vegas, and this week’s NAB Convention brought discussion of many such issues. We’ll write about the discussion of antitrust issues that occurred during several sessions at the Convention in another post. But, today, we will report on news about more imminent actions on other issues pending before the FCC.

In his address to broadcasters at the conference, FCC Chairman Pai announced that the order on resolving translator interference complaints has been written and is now circulating among the Commissioners for review. The order is likely to be adopted at the FCC’s May meeting. We wrote here about the many suggestions on how to resolve complaints from full-power stations about interference from FM translators. While the Chairman did not go into detail on how the matter will be resolved, he did indicate that one proposal was likely to be adopted – that which would allow a translator that is allegedly causing interference to the regularly used signal of a full-power broadcast station to move to any open FM channel to resolve the interference. While that ability to change channels may not resolve all issues, particularly in urban areas where there is little available spectrum, it should be helpful in many other locations.

At another session, FCC Audio Division officials talked about the upcoming license renewal cycle. They announced that the renewal forms will be filed in the FCC’s LMS database, which was first used by radio broadcasters in connection with their Biennial Ownership Reports filed last year. The forms themselves will likely be available for completion on or before May 1 for the June 3 filing deadline for radio stations in Maryland, Virginia, West Virginia and the District of Columbia. Watch for an FCC public notice next week providing more details on the forms and filing requirements. And, in the interim, make sure that your online public file is complete and up-to-date (including the Quarterly Issues Programs lists – which, for the first quarter of 2019, should have been uploaded to the online public file no later than yesterday), as the online file will likely be reviewed by the FCC during the license renewal process. See our articles here and here on these issues.

On the TV side, the FCC said that the forms for filing for ATSC 3.0 facilities should be available shortly, so that applications can be accepted before the end of the quarter. At the conference, a consortium of stations pushing the ATSC 3.0 standard announced that they will be rolling out the new standard in 60 markets early in 2020.

Revisions to the children’s television rules relating to the amount of required educational and informational programming for children are also being considered. However, no time frame for the exact date by which any changes will be adopted was given. See our article here about the FCC’s pending review of the Children’s television rules.

The FCC Commissioners also discussed the current Quadrennial Review of the ownership rules – the proposed changes to the local radio ownership rules were a particular topic of conversation. See our post here on what changes to those rules are being discussed. All three Republican Commissioners made statements that the ownership rules need to reflect current marketplace realities. But it was also pointed out, particularly by the newest FCC Commissioner, Commissioner Starks, that the FCC principles of localism, competition and diversity need to be considered in any analysis of the ownership rules. Deadline for initial comments in the new Quadrennial Review is April 29.

These were but some of the legal issues discussed at the Convention. Clearly, no one wants to gamble on their regulatory future – so pay attention to the FCC decisions on these important upcoming matters.

April Regulatory Dates for Broadcasters – Radio License Renewal, Quarterly Issues Programs Lists and Children’s Television Reports, Repacking and EEO Dates, and Comments on the Quadrennial Review

Delivered... David Oxenford | Scene | Fri 29 Mar 2019 4:58 pm

April, as we wrote last month, begins the start of the radio license renewal process, with stations in Maryland, Virginia, West Virginia and the District of Columbia having to run on the 1st and 16th of the month public notices of the planned filing of their license renewals at the beginning of June.  As we also noted last month, April also brings a requirement that, by the 10th of the month, stations add to their online public file Quarterly Issues Programs Lists for the prior quarter, setting out the most important issues facing their communities in the prior quarter, and the programming that they aired to address those issues.  We have written about the importance of these quarterly reports to the FCC to show how you served the public interest and the fines that can be imposed at renewal time if the lists are not properly prepared and uploaded to the online public file.  So don’t forget the obligation this obligation that applies to all full-power stations (and Class A TV stations).  We expect that the FCC will be watching (and in fact already is, as evident from some of their recent warnings to stations)!

In addition, April 1 brings the obligation for radio and television stations in Delaware, Indiana, Kentucky, Pennsylvania, Tennessee, and Texas that are part of an Employment Unit with 5 or more full-time employees, to add to their online public inspection file their Annual EEO Public Inspection File Report.  This report documents the full-time employment openings at the station in the prior year, the recruitment sources used to fill those positions, and the non-vacancy specific outreach efforts (the menu options) that stations use to inform their community about broadcast job openings and the efforts they make to train their staffs to assume more involved roles at their stations.  TV stations in Pennsylvania and Delaware will also file with the FCC their Form 397 EEO Mid-Term Reports – likely the last mid-term reports to be filed as the FCC’s order abolishing these reports should become effective before the next such reports are due to be submitted (see our articles here and here on the FCC’s abolition of the Mid-Term Report and its continued enforcement of the EEO rules through EEO audits).

Quarterly Children’s Television Reports are also due by the 10th of the month, reporting on the educational and informational programming directed to children broadcast on each stream that a TV station broadcasts (the obligations of TV stations to broadcast educational children’s TV programming is under review – see our post here – but that does not affect this upcoming filing obligation).  The 10th is also the date for TV stations affected by the repacking to give the FCC a status report on their repacking efforts, though the FCC just agreed to waive that requirement for TV stations in repacking Stage 3 as they have an April 12 deadline for their “10 Week Report” – due 10 weeks before the date on which their transition should be complete – and these reports are seen as essentially duplicative.

On April 29, comments are due in the FCC’s Quadrennial Review of its ownership rules.  This review will principally look at radio ownership rules (see our article here).  But the FCC will also be looking at trying to provide more definition as to when they will allow the common ownership of two of the top 4 TV stations in any market, and also at whether one party could own 2 of the top 4 broadcast TV networks.

Thus, as always, April will be a busy regulatory month.  Consult with your own counsel about dates we may not have highlighted here, and for dates that may apply specifically to your station.  For more information about upcoming regulatory dates, see our Broadcaster’s Regulatory Calendar, here.

FCC Adopts New Rules on Satellite TV Stations, Removing Order from March Meeting Agenda

Delivered... David Oxenford | Scene | Thu 14 Mar 2019 5:13 pm

Earlier this week, the FCC released an order adopting new rules governing the sale of TV stations serving as “satellites” of other stations in their markets – either rebroadcasting the primary station or otherwise operating in conjunction with that parent station, usually serving rural areas where an independent full-service station cannot economically operate. The new rules allow for the sale of these stations, together with the parent station, without an expensive economic showing that the same conditions that originally justified the satellite status still exist. The applicant just needs to certify that the same conditions exist and, absent challenge, the FCC will presume that the parent and satellite can be sold together. We summarized this proceeding here and here. This is one more action under the FCC’s Modernization of Media Regulation initiative to simplify some of the rules by which broadcasters are governed. The new policies will be effective 30 days after they are published in the Federal Register, following review under the Paperwork Reduction Act.

Do TV Program Ratings Do a Good Job Telling Families Which Programs are Appropriate for Kids to Watch? Congress Wants to Know, So the FCC is Asking

Delivered... David Oxenford | Scene | Fri 1 Mar 2019 5:44 pm

The FCC this week launched an inquiry into whether the TV Parental Guidelines and the organization that oversees these ratings provide accurate information to viewers as to which TV programs are appropriate for children. The FCC released a Public Notice to initiate the inquiry at the direction of Congress in the recently passed Consolidated Appropriations Bill – the Bill which ended the threat of a second government shutdown. That Bill contained a number of provisions directing various government agencies to take specific actions, including a direction to the FCC to provide a report to Congress in 90 days on the “extent to which the rating system matches the video content that is being shown” and whether the TV Parental Guidelines Oversight Monitoring Board (which oversees the ratings system) has the ability to address public concerns about the ratings. With the report due to be submitted to Congress by May 15, the FCC has asked for public comment on an expedited basis, with comments due March 12, and replies due just a week later on March 19.

The Board was established by a voluntary industry initiative approved by the FCC following a Congressional mandate for V-Chip technology in the Telecommunications Act of 1996. For the V-Chip to work, programs have to be rated. The ratings that resulted are familiar to most TV viewers and range from TV-Y programming appropriate for all children to TV-MA, appropriate only for mature audiences. Programs are also rated for Violence (“V”), Fantasy Violence in programming for older children (“FV”), Sexual Content (“S”), Suggestive Dialogue (“D”) and Strong Language (“L”). These ratings are applied to most TV and cable programming except news, sports, and ads. Based on the claims by interest groups that the ratings do not accurately describe the programming, Congress issued this directive to the FCC. What questions does the FCC ask in its request for comments from the public?

The FCC seeks comment on numerous questions, including:

  • Whether the Board has done a good job responding to public input;
  • Whether the Board has improved the accuracy of the ratings over time;
  • Whether all of the programming that the industry committed to rate is in fact being rated;
  • Has the Board taken steps to enforce the ratings commitments from the industry;
  • Are programs being accurately rated and the standards for content ratings correctly applied;
  • Are the ratings being applied consistently; and
  • Are there any particular types of content that are more likely to be rated inaccurately.

While this Public Notice does not propose any specific action, in theory, were the Report to conclude that there were problems with the current system, follow up proceedings by the FCC or action by Congress to remedy perceived issues could follow. If you have comments on the system, follow the directions in the Public Notice to contribute to the discussion – and watch for the report generated based on these comments which is expected in May.

FCC To Consider Rule for Repacking Expense Reimbursement for Radio and LPTV, and New Rules for Sale of Satellite Television Stations, at March Meeting

Delivered... David Oxenford | Scene | Fri 22 Feb 2019 5:26 pm

At its March 15 meeting, the FCC is scheduled to consider two items dealing with broadcasters, according to a blog post authored by Chairman Pai published yesterday. The first item to be considered deals with LPTV stations and TV translators, as well FM broadcasters – setting out the rules for reimbursement to be paid to these stations for costs they incurred due to the repacking of the television spectrum following the TV incentive auction. Our summary of the initial proposal released last year is available here. That proposal has been somewhat controversial particularly in its treatment of FM broadcasters where the full costs incurred by an FM due to the repacking would not be paid, particularly for stations that had to make only short-term moves. We would expect the draft order to be released later today, and will add a link here when that proposed order is released.

The second item is far less controversial. As part of its Modernization of Media Regulation initiative, the FCC is planning on adopting rules that would allow for the sale of satellite television stations (stations that serve principally rural areas primarily by rebroadcasting some or all of another station in the market) without an extensive economic showing of the continuing need for satellite operation. Instead, when evaluating a sale, the FCC proposed to essentially assume that the need for a combined operation continues to exist unless there is a showing to the contrary demonstrating that the satellite could operate independently. See our summary of the initial proposal here. Again, the draft order to be considered at the March 15 meeting should be released later today, and we will add a link here when that order is available. Watch for consideration of these orders at the March 15 meeting.

Washington Legal Issues for TV Broadcasters – Where Things Stand

Delivered... David Oxenford | Scene | Fri 15 Feb 2019 5:59 pm

Where do all the Washington DC legal issues facing TV broadcasters stand? While we try on this Blog to write about many of those issues, we can’t always address everything that is happening. Every few months, my partner David O’Connor and I update a list of the legal and regulatory issues facing TV broadcasters. That list of issues is published by TVNewsCheck and the latest version, published today, is available on their website, here. It provides a summary of the status of legal and regulatory issues ranging from the adoption of the ATSC 3.0 standard at one end of the alphabet to White Spaces and Wireless Microphones on the other – with summaries of other issues including Ownership Rule Changes, Children’s Television, Media Regulation Modernization, EEO Compliance, Political Advertising, Sponsorship Identification and dozens of other topics, many with links to more detailed discussions here on the Blog. Of course, the status of these issues changes almost daily, so watch this Blog and other trade publications, and consult your own legal counsel, for the latest Washington news of interest to broadcasters.

FEC Seeks Comment on Proposal for Change in TV Political Disclosures

Delivered... David Oxenford | Scene | Tue 12 Feb 2019 3:05 pm

We usually think of the FCC as the agency that sets the details of the broadcast disclosure obligations for political candidate’s TV ads. But the Federal Election Commission has its own rules for political advertising that are binding on the candidates, rather than on the stations. But because these ads run on broadcast stations, stations need to pay attention to them to avoid getting caught up in arguments about whether candidate ads are legal, and because the FEC rules often get adopted by the FCC. For these reasons, broadcasters need to pay attention to an entry in today’s Federal Register, where the FEC gives notice of its receipt of a Petition for Rulemaking proposing changes to the textual disclosures made in TV political ads.

Right now, the written disclosures of the sponsor of political ads need to run at 4% of vertical picture height for not less than 4 seconds – the same requirement reflected in both the FEC and FCC rules. The proposal on which the FEC seeks comment suggests that the screen height requirements in the current rules are outdated in the digital television world. According to the Petition, current industry guidelines for a normal disclaimer size is 22 pixels (approximately 2% of the vertical picture height) using HD resolution. Thus, the Petition suggests that 2% be adopted as the standard for political disclosures when shown on high definition digital television transmissions, with the 4% obligation being retained for standard definition broadcasts. After receiving comments, the FEC will decide whether to commence a formal rulemaking proceeding. Comments on this proposal are due on or before Monday, April 15, 2019.

Elimination of Requirement that Broadcasters Post Their Licenses Becomes Effective

Delivered... David Oxenford | Scene | Fri 8 Feb 2019 5:51 pm

As we wrote here, at the FCC’s December meeting, the FCC was scheduled to adopt an order eliminating the requirement that broadcasters post a physical copy of their licenses and other instruments of authorization at their control points or transmitter sites. In fact, the Commission adopted that order before the meeting, and it today published the order in the Federal Register, meaning that it is effective as of today. This order was adopted as part of the FCC’s Modernization of Media Regulation initiative. As a station’s licenses are now generally available online, the FCC stated that they saw no reason to require that they be posted at station locations not normally accessible to the public. So there is now one less regulatory requirement for broadcasters to worry about.

FCC Seeks Comments on Video Description Marketplace for Report to Congress

Delivered... David Oxenford | Scene | Tue 5 Feb 2019 6:26 pm

Commercial television broadcast stations that are affiliated with one of the top four commercial television broadcast networks (ABC, CBS, Fox, and NBC) and are located in the top 60 television markets are required to provide 50 hours per calendar quarter of video-described prime time or children’s programming, and to provide an additional 37.5 hours of video-described programming per calendar quarter at any time between 6 a.m. and midnight. Other network affiliated stations outside the Top 60 markets must pass through any video-described programming provided by their network. Video description provides an explanation of the action in a TV program that is not evident from the dialog, so that those with visual disabilities can understand what is happening in a TV program. Video description was mandated by Congress, and the FCC yesterday issued a Public Notice asking for comment on this requirement for a report to Congress.

Specifically, the FCC is asking parties to comment on the following questions:

  • The types of described video programming that are available to consumers;
  • Consumer use of such programming;
  • The costs to program owners, providers, and distributors of creating such programming;
  • The potential costs to program owners, providers, and distributors in designated market areas outside of the top 60 of creating such programming;
  • The benefits to consumers of such programming;
  • The amount of such programming currently available; and
  • The need for additional described programming in designated market areas outside the top 60

Comments are due by April 1, and reply comments should be filed by May 1.

FCC Seeks Comments on Video Description Marketplace for Report to Congress

Delivered... David Oxenford | Scene | Tue 5 Feb 2019 6:26 pm

Commercial television broadcast stations that are affiliated with one of the top four commercial television broadcast networks (ABC, CBS, Fox, and NBC) and are located in the top 60 television markets are required to provide 50 hours per calendar quarter of video-described prime time or children’s programming, and to provide an additional 37.5 hours of video-described programming per calendar quarter at any time between 6 a.m. and midnight. Other network affiliated stations outside the Top 60 markets must pass through any video-described programming provided by their network. Video description provides an explanation of the action in a TV program that is not evident from the dialog, so that those with visual disabilities can understand what is happening in a TV program. Video description was mandated by Congress, and the FCC yesterday issued a Public Notice asking for comment on this requirement for a report to Congress.

Specifically, the FCC is asking parties to comment on the following questions:

  • The types of described video programming that are available to consumers;
  • Consumer use of such programming;
  • The costs to program owners, providers, and distributors of creating such programming;
  • The potential costs to program owners, providers, and distributors in designated market areas outside of the top 60 of creating such programming;
  • The benefits to consumers of such programming;
  • The amount of such programming currently available; and
  • The need for additional described programming in designated market areas outside the top 60

Comments are due by April 1, and reply comments should be filed by May 1.

FCC Sets Up Re-Scan Help Desk for Consumers Dealing With TV Repacking

Delivered... David Oxenford | Scene | Tue 5 Feb 2019 6:20 pm

The FCC yesterday announced that it is setting up a consumer help desk, where operators will be standing by to answer questions about rescanning the TV spectrum to find TV stations that have changed channels due to the repacking of the TV band. Many TV stations will be changing channels due to the repacking of the TV band following the broadcast incentive auction which shrunk the number of channels dedicated to TV broadcasting as part of the TV band was repurposed for wireless communications uses. As the TV stations that were forced to change channels by the repacking make those changes, consumers receiving their TV signals over the air will need to “rescan” the TV band to make sure that their sets find all the local stations on their new channels. The help desk will be available to answer consumer questions 7 days a week, from 8 AM to 1 AM Eastern Time.

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